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Parishioners FAQ's
How do I add an e-Contribution transaction?
How do I add new bank account or credit card information?
How do I update an e-Contribution transaction?
How do I delete an e-Contribution transaction?
How can I view my e-Contribution report?
How do I cancel e-Contributions?
When will payments be deducted from my account?
How can I cancel the weekly reminder emails?
How can I update my address or email address information?
I forgot my password, how do I update my account?
How do I change my password?
How do I reprocess a declined transaction?
 What are your support hours?

How do I add an e-Contribution transaction?
• Logon to your account.
• Click e-Contributions under Parishioner Services.
• Click Add New e-Contribution option to create an e-Contributions donation.
• Point your mouse over the available Fund you would like to add and left click your mouse.
• Select your desired processing frequency then click the Submit button.
• Enter following information: Envelope Number, Amount, Start date and End date (optional) then select either Add New Credit Card or Add New Bank Account.
• Fill in the required information according to your selection then click Submit.
• Read the agreement by clicking the Read the Agreement link.
• Place a checkmark in the I Agree checkbox then click the Submit button.

How do I add new bank account or credit card information?
• Logon to your account.
• Click e-Contributions under Parishioner Services.
• Click Edit next to the Next Processing Date of the contribution.
• On the next screen, click Edit payment.
• Scroll down and select Add New. Fill in the required information.
• Check the box Apply Payment source to all transactions using payment source.
• Click the Submit button.

How do I update an e-Contribution transaction?
• Logon to your account.
• Click e-Contributions under Parishioner Services.
• Click Edit button next to the transaction to update.
• Fill in the information you wish to update then click the Submit button.

How do I delete an e-Contribution transaction?
• Logon to your account.
• Click e-Contributions under Parishioner Services.
• Click Delete button next to the transaction you wish to delete.
• If you wish to permanently delete the transaction respond OK on the Are you sure you wish to expire this e-Contribution message.

How can I view my e-Contribution report?
• Logon to your account.
• Click e-Contributions under Parishioner Services.
• Click Reports option.
• Select account type Credit Card, Bank Accounts or Both.
• Select desired period of time All, Since, Date Range or Specific Date Range.
• Select how you would like your report grouped by Date or Fund.
• Select Fund(s) to appear on the report. To select a fund, click on the Fund, to select
  multiple Funds hold down the Ctrl key while clicking selections or select All Funds.
• Click Generate Report.
• If you do not see your report on the screen, make sure Allow Pop-ups is enabled.

How do I cancel e-Contributions?
• Logon to your account.
• Click e-Contributions under Parishioner Services.
• Click the Delete button next to the transaction you wish to delete.

When will payments be deducted from my account?
• Logon to your account.
• Click e-Contributions under Parishioner Services.
• Look in the Next Processing column to view the processing date and the amount that will be deducted.

How can I cancel the weekly reminder emails?
• Logon to your account.
• Click e-Contributions under Parishioner Services.
• Select Edit next to the transaction with the weekly reminder.
• Uncheck the box Send reminder then click Submit button.

How can I update my address or email address information?
• Logon to your account.
• Click Your Profile link.
• Fill in the information you wish to update then click the Submit button.

I forgot my password, how do I update my account?
• From the Login screen, click Forgot Password link.
• You will need your login AND email address AND zip code.
• Select Click here if you have this information.
• Enter your Login, Email Address and Zip Code then click Submit.
Enter new password, Re-enter new password then click Change Password.
If your email account has changed, please contact customer service at 877-PALUCH1 (877.725.8241) for assistance.

How do I change my password?
• Logon to your account.
• Click Change Password link under Parishioner Settings.
• Enter your Old Password, New Password, Confirm New Password and enter a
  Password Hint.
• Click the Submit button.

How do I reprocess a declined transaction?
• Logon to your account.
• Click e-Contributions under Parishioner Services.
• Select Declined.
• Select the Process Date by selecting All or enter a Date Range then click Search.
• To reprocess a declined transaction check the Reprocess box and then click Apply. Click the Reprocess Details link to view the status of the reprocessed transaction.

What are your support hours?
• Monday-Friday, 8:00 a.m.-4:30p.m. cst.

If you have any difficulties using any of the e-Paluch services and cannot find an answer for your question, please contact customer service at 877-PALUCH1 (877.725.8241).